Colonial Penthouse (Viceroy)

Cancellation and Refunds Policy

At Boho Experiences SAS, we understand that plans can change. Below are our cancellation policies for bookings of our apartments:

1. Cancellations and Refunds

• Cancellations made 15 days or more prior to the check-in date will receive a refund of 100% of the value of the reservation.
• Cancellations made between 14 and 7 days before check-in will receive a refund of 50% of the value of the reservation.
• Cancellations made less than 7 days in advance are non-refundable. 

2. Changes to the Booking

• Changes to booking dates are subject to availability and must be requested at least 7 days in advance.
• If the date change is not possible, the corresponding cancellation policy will apply.

3. No Show

• In the event that the guest fails to arrive on the scheduled check-in date without having previously canceled the reservation, no refund shall be issued.

4. Cancellations due to Major Disruptive Events

• In the event of unforeseen events such as natural disasters, health emergencies or government restrictions, a partial refund or rescheduling of the reservation may be considered.

5. Procedure for Cancellations

• To request a cancellation, the guest must send an email to bohoexperiencessas@gmail.com with the details of the reservation.
• Refunds will be processed within 7-10 business days, depending on the payment method used.

Penthouse Colonial (Pombo)

Cancellation and Refunds Policy

At Boho Experiences SAS, we understand that plans can change. Below are our cancellation policies for bookings of our apartments:

1. Cancellations and Refunds

• Cancellations made 15 days or more prior to the check-in date will receive a refund of 100% of the value of the reservation.
• Cancellations made between 14 and 7 days before check-in will receive a refund of 50% of the value of the reservation.
• Cancellations made less than 7 days in advance are non-refundable. 

2. Changes to the Booking

• Changes to booking dates are subject to availability and must be requested at least 7 days in advance.
• If the date change is not possible, the corresponding cancellation policy will apply.

3. No Show

• In the event that the guest fails to arrive on the scheduled check-in date without having previously canceled the reservation, no refund shall be issued.

4. Cancellations due to Major Disruptive Events

• In the event of unforeseen events such as natural disasters, health emergencies or government restrictions, a partial refund or rescheduling of the reservation may be considered.

5. Procedure for Cancellations

• To request a cancellation, the guest must send an email to bohoexperiencessas@gmail.com with the details of the reservation.
• Refunds will be processed within 7-10 business days, depending on the payment method used.

 SPORTS BOATS

Cancellation Policy – Boat Rental

1. Cancellations more than 7 days in advance:
   
   
   • Refund of 80% of the total value of the reservation.
   • Possibility of rescheduling without penalty (subject to availability).
2. Cancellations between 3 and 7 days before the date of service:
   
   
   • Refund of 50% of the total value of the reservation.
   • Possibility of rescheduling with a penalty of 20% (subject to availability).
3. Cancellations less than 72 hours in advance:
   
   
   • Non refundable.
   • Rescheduling option with a 30% surcharge (subject to availability).
4. Cancellations due to adverse weather conditions:
   
   
   • In the event of restrictions by the Port Captaincy, a rescheduling will be offered at no additional cost.
   • If the client decides to cancel and not reschedule, a refund of 80% of the total value of the reservation will be made.
5. No show:
   
   
   • It is considered cancellation without a refund.
6. Date Modifications:
   
   
   • They are allowed up to 72 hours before the service, without a penalty (only once and subject to availability).